Chief Minister Dr. Mohan Yadav will inaugurate the new emergency service dial 112 of MP Police tomorrow. This program will be held at 12.20 pm at Kushabhau Thackeray International Convention Center Bhopal, Director General of Police Kailash Makwana will be present in the program. Additional Director General of Police Radio/Telecom Sanjeev Shami said that Dial-112 is being established as integrated, smart and multi-agency response to Dial-112, carrying forward the glorious heritage of Dial-100 in Madhya Pradesh.
He said that in view of increasing requirements and multi-agency coordination, Dial-112 service is being started. Now all services like Police (100), Health/Ambulance (108), Firelike (101), Women Helpline (1090), Cybercrime (1930), Rail Held (139), Highway Accident Response (1099), Natural Disaster (1079) and Women and Child Helpline (181, 1098) will be available from the same number 112.
Major features of the new dial-112 system
- 1. Each shift has a new contact center with a capacity of 100 agents, which has a dispatch unit of 40 seats.
- 2. Migration on SIP based trunk line from PRI lines, which makes the call access to 112 more comfortable.
- 3. Advanced Business Intelligence (BI) and MIS Reporting Tools.
- 4. Number masking solutions to maintain privacy by improving contact between citizens and FRV.
- 5. Comprehensive Fleet Management Software to track the maintenance of FRV.
- 6. Dialogue with citizens and complaints by non-violence mediums like chatbott.
- 7. Special mobile apps for citizens and police officers.
- 8. Human Resource Management System (HRMS) software, with biometric appearance.
- 9. Arrangement of dashboard camera and body warne camera in FRVs for transparency.
Dial-112 service in Madhya Pradesh (East Dial-100 service)
The Dial-100, which started on 1 November 2015 in Madhya Pradesh, was India’s first centralized, state-wide police emergency response service. It set a new standard in public security by providing quick, technology-capable assistance in urban and rural areas. The system was operated from the state -of -the -art Central Command and Control Center in Bhopal. Citizens used to call toll-free number 100, where trained call-teckers used to identify the nearest available Dial-100 (FRV) through computer-assisted dispatch software immediately.
It consisted of 1,000 GPS-competent four-wheele FRV and 150 two-wheel units, which were equipped with mobile phone and mobile data terminal (MDT). The location based system (LBS) is installed to trace the location of the collar in the emergency in the Dial-100 call center. These emergency vehicles of the police reach the aid site at the earliest, due to which the resolve to bring justice to the door of the people is becoming meaningful through Dial-100/112.
Record achievements in emergency aid by Dial-100 (in the last ten years)
From the commencement of Dial-100 service to June-2025, a total of 8 crore 99 lakh 04 thousand 390 calls were received, out of which 2 crore 07 lakh 91 thousand 177 were used. Out of these, Dial 100 was helped by Dial 100 on 1 crore 97 lakh 02 thousand 536.
- – Assistance to senior citizens – 2,23,288*
- – Quick response to women safety – 19,71,396
- – Defense of abandoned newborns – 1,300
- – Life Help in road accidents – 12,48,621
- – Reporting and discovery of missing children – 27,112
- – In time in incidents related to suicide and depression – 2,64,347
