Japan’s unique restaurant ‘Restaurant of Mistakean Orders’
Imagine, you ordered the burger and pakoras came in the front plate. At first you will feel-what a joke this is! But now think, if this mistake is not intentionally, but with a lot of affection and innocence? There is a restaurant in Japan, where this happens everyday. And the interesting thing is that people go there not just food, but also to join the heart.
The name of this unique restaurant is Restaurant of Mistaken Orders, and the order here is sure to come wrong. But while returning from here, people do not complain, but go back with a smile, a memory and sometimes a changed thinking. Because the waiter serving food here is not a professional waiter, but the people who are struggling with dementia, they often shore, they do their best to reach their orders right but even if something goes wrong, people consider it not a mistake, a beautiful experience.
This restaurant is made in Tokyo where service is given from heart
Customers often order something else and find something else in this restaurant located in Tokyo, the capital of Japan. But instead of complaining, they smile, praise and return… with a memorable experience. The thinking behind this restaurant is even more inspiring.
Its idea came to the mind of TV producer Shiro Ogun when he reached a group home in connection with a story where people with dementia do everyday work. Like cooking, washing clothes home.
I ordered a hamburger, but came a pot sticker… and I smiled
Ogun says that he ordered a Hamburger stake one day, but the pot sticker came on the table. A completely different dish. Surprised at first, but seeing the people there, it was understood that sometimes by ignoring small mistakes, life becomes easy and beautiful.
37% order wrong in pre-launch, yet 99% people satisfied
37% orders in the restaurant’s pre-launch event turned out to be wrong, but 99% of the customers appeared happy in the survey. Ogun says that the perceptions in the society about dementia need to be changed. This restaurant is part of the same thinking that with a little patience, a little love and some intelligence, we can all create a better society together.
No food here, experience is served
In this restaurant, people come to the taste of food, but for a special experience. Here is an atmosphere, interaction with the waiter, and human connection, this is its identity. Customers say that once a server himself sat near the customer, as if he had come to eat. Nobody considered bad, but felt more familiar.
The taste is such that the wrong dish also looks special
The chefs here have learned to cook in such a way that no matter who comes the dish, there is no complaint in the taste. Many times the dish that the customer wants is not available, but what is found, it wins the heart in both taste and service.
Initiative to change thinking about dementia
Restaurant of Mistaken Orders is not just a restaurant, but a social campaign. The server working here is considered as a human being, not as a person suffering from a disease. This restaurant tells that people with dementia can also make their place in the society, provided we give them a chance.
Pop-up restaurant, which becomes global movement
This restaurant is not a permanent restaurant, but a pop-up event. That is, at a particular time, it is run for a limited time. But this unique concept has been appreciated worldwide. Such events have also been held in countries like China, Korea and UK.
Two books, several awards
Two books have also been published for this initiative: The restaurant of Mistaken Orders and how to create a restaurant of Mistaken Orders. The restaurant has also received several awards at Japan and internationally. In one line, this restaurant teaches us that if we show some tolerance and humanity, then the wrong order can also become a beautiful memory.
