Bhopal.
The Central Region Electricity Distribution Company has provided several options to consumers to register complaints of power fault due to the storm, during the rains and other disruption. Now consumers have an alternative to the call center’s toll free number 1912, WhatsApp number 0755-2551222, Mobile App ‘Remedy (UPAY) or the company’s web site portal.mpcz.in to register complaints related to electricity disruption. Consumers can easily resolve their electricity disruption complaints using any one of these options.
The company has said that to file a complaint, the consumer should save the company’s WhatsApp number 07552551222 in your mobile and send a message “HI” and follow the upcoming messages. Similarly, through the Play Store, you can easily register your complaint by downloading the app app and using it. Go to the company’s portal portal.mpcz.in and click on LT Services, then click on Complaint and follow the upcoming messages or call 1912 and call 1912 and have the facility to register quick complaints through IVRS.
In view of the convenience of consumers, the managing director of the Central Region Electricity Distribution Company, Kshitij Singhal has instructed to attend the fuse of calls (to remove electrical barriers) on time. The managing director has said that all the field officers or personnel of the company should keep their mobile phones running 24 hours. If the mobile number of an officer or personnel is found closed, disciplinary action will be taken against them.
The Central Region Electricity Distribution Company has asked the plains to work vigilance and awareness in view of power supply and maintenance and operations and if a personnel goes on leave, then arrange for the deployment of alternative personnel in place of it. The company has said that during the storm, storm and rains, the number of individual complaints of consumers related to FOC (power barrier) in the call center increases. Therefore, the operational and supervisory staff of the Kaal Center have been instructed to work more vigilantly.
The Central Region Electricity Distribution Company has asked the plains officers and employees to keep the information of the mobile number of linemen etc. for contact during the disaster. The plains have been asked to make a work and coordination with the district administration/police administration and public representatives.
