Raipur
Inspired by Chief Minister Vishnudev Sai’s call for good governance, Chhattisgarh State Electricity Distribution Company Limited is expanding consumer services by starting the facility of ‘Bijli Mitan Bot’ for about 64 lakh of its consumers. Managing Director of the distribution company, Bhim Singh Kanwar has appealed to all the consumers to take maximum advantage of this facility. Shri Kanwar has appealed to the electricity employees to provide proper information to the consumers regarding this new facility and motivate them to take advantage of it.
To use the WhatsApp bot, you will have to send Hi to the electricity company’s WhatsApp bot number 9425551912, while to use the web bot, you will have to visit the distribution company’s website cspdcl.co.in. In the first phase, consumers can easily lodge complaints related to power supply, transformer failure and electrical accidents through Bijli Mitan bot, and can also know its status through this bot. If the consumer wants to know the information about his outstanding amount, previous bill and previous payment then he can also know through ‘Bijli Mitan Bot’. Some consumers complain about not receiving the bill, they can also now easily download the PDF copy of the bill from here through this bot. Detailed information about Pradhan Mantri Suryaghar Free Electricity Scheme can also be obtained through this bot.
In the near future this Bijli Mitan bot will be able to provide electricity bill payment, mobile number registration, application for new electricity connection, load change, name change, tariff information, facility to report electricity theft, smart meter related information along with many more. Will provide facilities like consumer services.
how to use whatsapp bot
First of all, save the electricity company’s WhatsApp bot number 9425551912 in your contact list. After saving, write Hi and send it to the number given above. After this you have to select the language (Hindi/English). After selecting the language, the registered subscriber number of the number with which you are chatting will start appearing, you have to select the subscriber number whose information you want to get. After this, the list of consumer services available in the bot will start appearing, after this, based on your input, information about the bot consumer services will be made available to you. Consumers whose consumer number is not registered with mobile number can register their mobile number through Mor Bijli App, company website (cspdcl.co.in), call center 1912 and their electricity office.
